Monitoring Specialist

September 30, 2025

UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success.

The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity.

UPGAMING invites you to join your team.

Responsibilities

Monitor transactions of existing users, including financial activities and customer behavior;
Conduct daily monitoring of transaction flows, performing both preventive and post-processing activities;
Collaborate with other company divisions to detect suspicious activities by customers or partners;
Identify problems, resolve them independently when possible, or escalate to the appropriate person;
Respond promptly to suspicious transactions, including document requests/analysis and managing blacklists;
Manage and monitor existing customer accounts;
Prepare regular reports for the relevant supervisor;
Perform additional tasks assigned by the supervisor within the scope of competence;

Requirements

Critical thinking and decision making skills;
Strong analytical and problem-solving skills;
Work experience a plus, but not required;
English level: B2 or higher;
Solid knowledge of Microsoft Office;
Good communication abilities;

We Offer

Corporate parties, fun days and trips;
Soft and hard skills trainings;
Ability of personal and professional growth;
Health insurance;
Results-oriented bonus pay;
Comfortable working environment with friendly, supportive and motivating staff to help you to succeed;
Opportunities for self-realization;
Food Benefit;
Net Salary of 1200 Gel.

Working schedule

This work consists of three consecutive working days in three types of shifts: Morning (08:00-16:00), Afternoon (16:00- 23:00) and Night (23:00 – 08:00) shifts. The next three days are non-working.

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