B2B Customer Support Specialist

December 5, 2024

UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success.

The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity.

UPGAMING invites you to join your team.

Responsibilities

Be an active source of contact for the company's partners;
Respond to incidents reported by company’s partners;
Give and receive information in the appropriate working format, according to their needs and ongoing processes;
Ensure timely and correct delivery of information to partners and department management;
Ensure the allocation of cases to internal teams and monitoring;
Obtain and share client’s feedback with colleagues and other departments so that products and services can be improved;
Have a quick response to received requests and provide timely settlement/performance.

Requirements

Work experience is not required, but welcome.
Effective Writing Communication skills in English;
Ability to speak and write in English;
Excellent communication and problem-solving skills;
Proficient computer skills with the ability to learn new software;
Knowledge of, or ability to learn, product, service, or area of customer service specialization;
Be an active source of contact for the company's partners;

We Offer

Net salary of GEL 1000
Paid intensive 2-week training;
Results-oriented bonus pay;
Corporate parties, fun days and trips;
Health insurance – TBC.
Soft and hard skills trainings;
Ability of personal and professional growth;
Best career development opportunities in an international company;
Comfortable working environment with friendly, supportive and motivating staff to help you to succeed;
Food Benefit;

Working schedule

This work consists of two consecutive working days in two types of shifts: day and night shifts. The next three days are non-working

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