Customer Service Specialist

April 17, 2025

UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success.

The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity.

UPGAMING invites you to join our team.

Responsibilities

Promptly responding to customer queries via email and live chat;
Responding to incidents reported by users;
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible;
Liaising with colleagues or managers to find the best solutions to customers’ issues;
Maintaining a polite, helpful, and professional manner at all times;
Respecting client confidentiality at all times;
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved;
Perform tasks of the supervisor within the scope of competence.

Requirements

Ability to speak and write in English;
Effective Writing Communication skills in English;
Ability to negotiate;
Excellent communication and problem-solving skills;
Proficient computer skills with the ability to learn new software;
Knowledge of, or ability to learn, product, service, or area of customer service specialization;
Work experience is not required, but welcome;

We Offer

Ability of personal and professional growth;
Soft and hard skills trainings;
Comfortable working environment with friendly, supportive and motivating staff to help you to succeed;
Corporate parties, fun days and trips;
Health insurance;
Opportunities for self-realization;
Results-oriented bonus pay;
Best career development opportunities in an international company;
Paid intensive 2-week training;
Food Benefit;
Net Salary of 1200 Gel;

Working schedule

On-site;This role follows a rotating shift schedule of 8-hour shifts, 4 days a week. Shifts may vary between morning, midday, and night rotations.

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