Italian Speaking Customer Service Specialist

March 14, 2024
March 14, 2024

UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success.

The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity.

UPGAMING invites you to join your team.

Responsibilities

  • High quality customer service;
  • Responding to incidents reported by users;
  • Identifying problems and providing the resolution with your own skills or escalating them to the relevant person;
  • Preparation of reports;
  • Managing/monitoring existing customer accounts;
  • Preparation of reports for the relevant supervisor;
  • Perform tasks of the supervisor within the scope of competence.

Requirements

  • Ability to speak and write in Italian;
  • Effective Writing Communication skills in Italian;
  • Ability to negotiate;
  • Work experience is not required, but welcome;

We Offer

  • Ability of personal and professional growth;
  • Best career development opportunities in an international company;
  • Comfortable working environment with friendly, supportive and motivating staff to help you to succeed;
  • Corporate parties, fun days and trips;
  • Food Benefit;
  • Free English classes.
  • Health insurance;
  • Net salary of GEL 1500;
  • Opportunities for self-realization;
  • Paid intensive 2-week training;
  • Results-oriented bonus pay;
  • Soft and hard skills trainings;

Working schedule

This work consists of two consecutive working days in two types of shifts: day and night shifts. The next three days are non-working

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