What will be your duties and responsibilities:

• High-quality customer service
• Responding to incidents reported by users
• Identifying problems and providing the resolution with your own skills or escalating them to the relevant person
• Providing consultations to existing users in online chat
• Managing/monitoring existing customer accounts
• Relationships with partner companies
• Preparation of reports for the relevant supervisor
• Perform tasks of the supervisor within the scope of competence

Requirements:

• Ability to speak and write in Russian and English languages (minimum level - B2);
• Knowledge of PC at the level of a confident user
• Ability to politely communicate and conduct a dialogue with the client
• Work experience is not required but is encouraged

we Offer:

• Competitive salary
• Opportunity for professional growth and career development
• Comfortable working conditions in a friendly, supportive and motivating team that will help you succeed
• Opportunity to join us without work experience
• Complete training required for the job
• Various packages of compensation and bonuses depending on the duration of cooperation

Working conditions that we will provide:

• Workplace: Kyiv (office within walking distance of the Kontraktova Ploshcha metro station and Lukianivska metro station);
• Shift work schedule: 1-day shift from 8:00 to 20:00, 1-night shift from 20:00 to 08:00, then 3 days off. Flexible schedule with the ability to change shifts with colleagues
• A comfortable working place with all the necessary equipment